10 Years of Impact: Standard Chartered Bank

SC
Standard Chartered Bank Uganda

As the top 360 marketing agency in Uganda, we have had an opportunity to work with Standard Chartered Bank for over 10 years across various Brand & marketing communications channels.

Category Strategic Communications
Date December 2023
Location Uganda

Target Market

Standard Chartered primarily focuses on serving corporate and institutional clients, as well as high-net-worth individuals globally.

Objectives

  1. Increase brand awareness and familiarity among the bank's target audience
  2. Customer onboarding across various client marketing segments
  3. Customer education and assistance on product penetration, driving the retail products promotions agenda
  4. Plan and manage bank events for internal and external stakeholders
  5. Public relations and media management

Services Offered

  • Advertising, PR & Media Management — Comprehensive media strategies and public relations management.
  • Events Planning & Management — Full-service event coordination and execution.
  • Customer Onboarding & Promotions — Strategic customer acquisition and engagement campaigns.
  • Printing & Production — High-quality print materials and production services.

Strategy & Tactics

We developed a multi-faceted strategy that included brand concepts, media relations and event management plans. Marketing executions covered corporate and CSR sponsorships — event planning, publicity, guest invitations and logistics such as catering, transport, décor and communication tools.

We carried out promotions to create awareness of bank products, including brochures, customization of international documents for the local market, and media relations — developing and distributing press releases and writing supplements.

Services delivered

  • Advertising, PR & Media Management — Comprehensive media strategies and public relations management.
  • Events Planning & Management — Full-service event coordination and execution.
  • Customer Onboarding & Promotions — Strategic customer acquisition and engagement campaigns.
  • Printing & Production — High-quality print materials and production services.
Outcome

Increased bank visibility, maintaining its position as one of the leading commercial banks in Uganda. Increased retail product penetration, onboarding over 50,000 new customers. Increased media value earned and content gained through PR and marketing activities. Marketing campaigns boosted engagement around the bank's brand, prolonging customer lifetime value.